Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND
DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION.
PLEASE READ IT CAREFULLY.
If you have any questions about this Notice, please contact the
Facility Privacy Office listed at the end of this Notice.
We are required by law to maintain the privacy of your health information and to give you our Notice of Privacy Practices (this “Notice”) that describes our privacy practices, legal duties and your rights concerning your health information.
We follow the confidentiality protections of 42 C.F.R. Part 2 (“Part 2”) for substance use disorder records subject to Part 2 (“Part 2 Records”) and, if the Facility operates a Part 2 Program, the Part 2 Program also follows the privacy practices described in Appendix A, PART 2 PROGRAM ADDENDUM (“Addendum”). Please note, the Addendum only applies if you are receiving services from a Part 2 Program, as defined in the Addendum.
Our Pledge Regarding Medical Information: We understand that your medical information is personal. We are committed to protecting your medical information. Your personal doctor may have different policies or notices regarding the doctor’s use and disclosure of your medical information in the doctor’s office or clinic.
This Notice will tell about the ways in which the Facility may use your medical information and disclose your medical information to others outside the Facility. The law requires the Facility to:
- Make sure that medical information that identifies you is kept private;
- Inform you of our legal duties and privacy practices with respect to your medical information;
- Follow the terms of the Notice that is currently in effect; and
- Notify you following a breach of your unsecure medical information.
Who Will Follow This Notice: The Facility and all of its sites and locations will follow the terms of this Notice, including:
- All employees, contractors, volunteers, and other agents (“authorized personnel”) of the Facility.
- Health care professionals authorized to enter information into your medical records at the Facility.
- Members of the Facility’s medical staff and their authorized personnel.
Health care providers who share an electronic medical record with the Facility may also use this Notice (although they may have their own, which they will follow).
How the Facility May Use and Disclose Your Medical Information: We may use your medical information or share it with others for the following purposes:
- Treatment. Your medical information may be used to provide you with medical treatment or services. This medical information may be disclosed to doctors, interns, nurses, technicians, volunteers, students, and others involved in your care at the Facility. We may also share your medical information with health care providers and their staff outside the Facility. We may also use your medical information to contact you to provide appointment reminders or to give you information about treatment options or other health-related benefits and services that may interest you.
For example: A doctor treating you for a broken leg may need to know if you have diabetes because diabetes may slow the healing process. The doctor may need to tell the dietitian about the diabetes so appropriate meals can be arranged. Different departments of the Facility may also share medical information about you in order to coordinate your different needs, such as prescriptions, lab work and x-rays. The Facility also may disclose medical information about you to people outside the Facility who may be involved in your medical care after you leave the Facility, such as family members, home health agencies, and others who provide services that are part of your care.
- Payment. Your medical information may be used and disclosed so that the treatment and services received at the Facility may be billed and payment may be collected from you, your insurance company and/or a third party. Please note, we will comply with your request not to disclose your health information to your insurance company if the information relates solely to a healthcare item or service for which you have paid out of pocket and in full to us.
For example: If insurance will be responsible for reimbursing the Facility for your care, the health plan or insurance company may need information about surgery you received at the Facility so they can provide payment for the surgery. Information may also be given to someone who helps pay for your care. Your health plan or insurance company may also need information about a treatment you are going to receive to obtain prior approval or to determine whether they will cover the treatment.
- Health Care Operations. Your medical information may be used and disclosed for purposes of furthering day-to-day Facility operations. These uses and disclosures are necessary to run the Facility and to monitor the quality of care our patients receive. We may also share your medical information with outside companies that perform services for us such as accreditation, legal, computer or auditing services. These outside companies are called “Business Associates” and are required by HIPAA to keep your medical information confidential.
For example: Your medical information may be:
- Reviewed to evaluate the treatment and services performed by our staff in caring for you.
- Combined with that of other Facility patients to decide what additional services the Facility should offer, what services are not needed, and whether certain new treatments are effective.
- Disclosed to doctors, nurses, technicians, and other agents of the Facility for review and learning purposes.
- Disclosed to healthcare students, interns and residents for educational purposes.
- Combined with information from other facilities to compare how we are doing and see where we can improve the care and services offered. Information that identifies you in this set of medical information may be removed so others may use it to study health care and health care delivery without knowing who the specific patients are.
- Participation in a Shared Electronic Medical Record. The Facility participates in a shared electronic medical record with other health care providers in the community. We do this so that it is easier for your health care providers to have access to your health information and it improves the quality of your care. If you would like a list of the health care providers that participate in the shared medical record, please contact the Facility Privacy Office.
- Facility Directory Information. If the Facility utilizes a Patient Directory, you will be asked if you would like to participate in the Patient Directory. Only limited information including your room number and general condition, e.g., good, fair, poor, will be disclosed to those who ask for you by name. If you provide a religious affiliation, it may be provided only to members of the clergy unless you object.
- Private Accreditation Organizations. Your medical information may be used to fulfill this Facility’s requirements to meet the guidelines of private facility accreditation organizations such as the Joint Commission, NCQA, etc.
- Participation in Health Information Exchanges. We may participate in one or more health information exchanges (HIEs) and may electronically share your health information for treatment, payment and permitted healthcare operations purposes with other participants in the HIE, including entities that may not be listed under "Who Will Follow This Notice"on the first page of this Notice. Depending on State law requirements, you may be asked to “opt-in” in order to share your information with HIEs, or you may be provided the opportunity to “opt-out” of HIE participation. HIEs allow your health care providers to efficiently access your medical information that is necessary for treating you and other lawful purposes. We will not share your information with an HIE unless the HIE is subject to HIPAA’s privacy and security requirements.
- Individuals Involved in Your Care. We may share your medical information with a family member, guardian or other individual involved in your care, or who helps pay for your care. In addition, your medical information may be disclosed to an entity assisting in a disaster relief effort so your family can be notified about your condition, status, and location. If you have any objection to sharing your medical information in this way, please contact the Facility Privacy Office listed at the end of this Notice.
- Research. Under certain circumstances, your medical information may be used and disclosed for research purposes. All research projects involving patients’ medical information must be approved through a special review process to protect patient confidentiality.
A researcher may have access to information that identifies you only through the special review process, or with your written permission. In addition, researchers may contact patients regarding their interest in participating in certain research studies. Researchers may only contact you if they have been given approval to do so by the special review process. You will only become a part of one of these research projects if you agree to do so and sign a consent form.
- Marketing or Sale of Health Information. Most uses and disclosures of your medical information for marketing purposes or any sale of your medical information will require your written permission. We may communicate with you about our own products or services.
- Artificial Intelligence (AI) Technologies. Your medical information may be used with AI technologies to support various functions, such as treatment, payment and health care operations. These AI tools may assist in analyzing health data, streamlining administrative workflows and supporting clinical decisions.
For example: We may use AI solutions to assist with tasks such as medical transcription and summary services to improve the quality of care our patients receive or to provide your doctor with evidence-based insights to support treatment decisions.
- As Required by Law. Your medical information will be disclosed when we are required to do so by federal, state, or local authorities, laws, rules and/or regulations.
- Judicial or Administrative Proceeding. Your medical information may be disclosed in a judicial or administrative proceeding in response to (i) a court or administration order; or (ii) a subpoena, discovery request, or other lawful process if certain conditions are met.
- Law Enforcement. Your medical information may be released to law enforcement as authorized or required by law.
For example, we may release your information:
- In response to a court order, subpoena, warrant, summons or similar process;
- To identify or locate a suspect, fugitive, material witness, or missing person;
- About the victim of a crime if, under certain limited circumstances, we are unable to obtain the victim’s agreement;
- About a death we believe may be the result of criminal conduct;
- To Prevent a Serious Threat to Health or Safety. We may use or share your medical information when necessary to prevent a serious threat to your health and safety and that of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.
- Health Oversight Activities. We may disclose your medical information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.
- Organ and Tissue Donation. If you are an organ or tissue donor, your medical information may be released to organizations that handle organ procurement or organ, eye and tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.
- Military and Veterans. If you are a member of the armed forces, your medical information may be released as required by military command authorities. If you are a member of the foreign military personnel, your medical information may be released to the appropriate foreign military authority.
- National Security and Intelligence Activities. Your medical information will be released to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.
- Protective Services for the President and Others. Your medical information may be disclosed to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.
- Workers’ Compensation. If you seek treatment for a work-related illness or injury, we must provide full information in accordance with state-specific laws regarding workers’ compensation claims. Once state-specific requirements are met and an appropriate written request is received, only the records pertaining to the work-related illness or injury may be disclosed.
- Public Health Purposes. We may release your medical information for public health activities, such as activities:
- To prevent or control disease, injury or disability;
- To report births and deaths;
- To report child abuse or neglect;
- To report reactions to medications or problems with products;
- To notify people of recalls of products they may be using;
- To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition;
- To notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.
- Coroners, Medical Examiners, and Funeral Directors. Your medical information may be released to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information about patients of the Facility to funeral directors as necessary to carry out their duties.
- Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release medical information about you to the correctional institution or law enforcement official. This release would be necessary for the following reasons:
- For the institution to provide you with health care;
- To protect the health and safety of you and others;
- For the safety and security of the correctional institution.
- Specially Protected Information
- Psychotherapy Notes: HIPAA provides additional protection for psychotherapy notes, which are the personal notes of a mental health professional about a private or group counseling session. Most uses or disclosures of psychotherapy notes require your written permission.
- Part 2 Records: If the Facility receives Part 2 Records (described above), we will not use or disclose such Records, or testimony relaying the content of such Records, in any civil, criminal, administrative, or legislative proceeding against you unless such disclosure is based on your written consent (separate from your consent for any other use or disclosure), or a court order after notice and an opportunity to be heard is provided to you or the Facility, as provided by Part 2. A court order authorizing the use or disclosure of Part 2 Records must be accompanied by a subpoena or other legal requirement compelling disclosure before the requested Part 2 Record is used or disclosed.
- Other Sensitive Information: Other types of information may have greater protection under state law, such as certain drug and alcohol information, HIV/AIDS and other communicable disease information, genetic information, mental health information, or information about developmental disabilities. For this type of information, we may be required to get your written permission before disclosing it to others. We may seek that permission in the Facility’s Condition of Admission form if permitted by law. If you have any questions about this, contact the Facility Privacy Office at the end of this Notice.
- Other Uses and Disclosures: If the Facility wants to use or disclose your medical information for a purpose that is not discussed in this Notice, the Facility will ask for your written permission. If you give your permission to the Facility, you may revoke (take back) that permission at any time, unless we have already relied on your permission to use or disclose the information. If you want to revoke your permission, please notify the Facility Privacy Office listed at the end of this Notice in writing.
Your Rights Regarding Your Medical Information: You have the following rights, subject to certain limitations, regarding your medical information, including any Part 2 Records:
** NOTE: All Requests Must Be Submitted in Writing to the Facility Privacy Office listed at the end of this Notice **
- Right to Request Access to Your Medical Information. With certain exceptions, you have the right to see and get a copy of your medical information that may be used to make decisions about your care. If you request a paper copy of your information, we may charge a fee for the cost of copying, mailing or other supplies associated with your request. There is no fee to see your medical information.
- Right to Request an Amendment of Your Medical Information. If you feel that the medical information we have about you is incorrect or incomplete, you may ask us to amend the information. Please be specific about the information that you believe is incorrect or incomplete.
- Right to a List of Disclosures. You have the right to request a list of the disclosures we made of your medical information for purposes other than treatment, payment and health care operations. The first list you request will be free. For additional lists that you request within a 12-month period, we may charge you for the costs of providing the list. We will notify you of the cost in advance so that you can choose whether to get the list.
- Right to Request Restrictions on How Your Medical Information is Used or Disclosed. You have a right to request that we change the way we use or disclose your medical information for treatment, payment or health care operations. In your request, you must tell us:
- What information you want to limit;
- Whether you want to limit our use, disclosure or both;
- To whom you want the limits to apply, for example, disclosures to your spouse.
We are not required to agree to your request, except that will not share your medical information with your health insurance company if you pay for the entire amount due for the services you receive (unless we are required by law to share the information with your health insurance company).
- Right to Request Confidential Communication. You have the right to request that we communicate with you in a certain way or at a certain location that you think will be more confidential. For example: You can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
- Right to Be Notified of Breach. You have the right to be notified if we discover a breach of your unsecured protected health information.
- Right to a Paper or Electronic Copy of This Notice. You have the right to a paper or electronic copy of this Notice. You may ask us to give you a copy at any time. Even if you have agreed to receive this Notice electronically, you are still entitled to a paper copy of this Notice.
- Right to Elect not to Receive Fundraising Communications. You have the right to opt-out of receiving fundraising communications.
ADDITIONAL INFORMATION CONCERNING THIS NOTICE:
- Notice of Redisclosure. Medical information that is disclosed pursuant to this Notice may be subject to redisclosure by the recipient and no longer protected by HIPAA. Federal or state law applicable to the recipient may limit their ability to use or disclose the medical information received, such as if they are another health care provider subject to HIPAA or a program or entity subject to Part 2.
- Changes To This Notice. We reserve the right to change this Notice and make the revised or changed notice effective for medical information we already have about you as well as any information we receive in the future. The Facility will post a current copy of the Notice with the effective date on its website and in the Facility. In addition, each time you register at, or are admitted to, the Facility for treatment or health care services as an inpatient or outpatient, we will offer you a copy of the current Notice in effect.
- Complaints. You will not be retaliated against for filing a complaint. If you believe your privacy rights, including your rights under Part 2, have been violated, you may file a complaint with the Facility and/or with the Secretary of the U.S. Department of Health and Human Services. Some States may allow you to file a complaint with the State’s Attorney General, Office of Consumer Affairs or another State agency as specified by applicable State law. To file a complaint with the Facility, submit a written complaint to the Facility Privacy Office:
Contact Information for the Facility Privacy Office:
Phone Number: (305) 294-5531
Email Address: privacyoffice@chs.net
EFFECTIVE DATE: October 22, 2025
APPENDIX A
PART 2 PROGRAM ADDENDUM TO THE NOTICE OF PRIVACY PRACTICES
(For Substance Use Disorder Treatment Records)
If you receive services from a Part 2 Program (an identified unit within the Facility that holds itself out as providing, and provides, substance use disorder diagnosis, treatment, or referral for treatment (“SUD services”) or medical personnel whose primary function is the provision of SUD services and who is identified as a SUD provider), the federal Confidentiality of Substance Use Disorder Patient Records law (42 U.S.C. 290dd-2) and regulations (42 C.F.R. Part 2) (collectively, “Part 2”) protect your substance use disorder treatment records, including the fact that you are enrolled in a Part 2 Program and any other information that would identify you as having or having had a substance use disorder (collectively, “Part 2 Records”)
The Part 2 Program (“we” or “our”) complies with Part 2 and will abide by the Part 2 Program Addendum (“Addendum”) currently in effect with respect to your Part 2 Records. We also follow the Notice of Privacy Practices (“Notice”) to the extent it is more restrictive or provides you with more rights than this Addendum. To the extent other applicable law is more protective than Part 2, we comply with that law.
THE NOTICE AND THIS ADDENDUM DESCRIBE:
- HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED
- YOUR RIGHTS WITH RESPECT TO YOUR HEALTH INFORMATION
- HOW TO FILE A COMPLAINT CONCERNING A VIOLATION OF THE PRIVACY OR SECURITY OF YOUR HEALTH INFORMATION, OR OF YOUR RIGHTS CONCERNING YOUR INFORMATION
YOU HAVE A RIGHT TO A COPY OF THE NOTICE AND THIS ADDENDUM (IN PAPER OR ELECTRONIC FORM) AND TO DISCUSS IT WITH THE FACILITY PRIVACY OFFICE AT PRIVACYOFFICE@CHS.NET OR THE PHONE NUMBER AT THE END OF THIS NOTICE IF YOU HAVE ANY QUESTIONS.
HOW THE PART 2 PROGRAM MAY USE AND DISCLOSE PART 2 RECORDS WITHOUT YOUR WRITTEN CONSENT:
We may use and disclose your Part 2 Records without your written consent under the following circumstances:
- Medical Emergencies. We may disclose your Part 2 Records to medical personnel to the extent necessary to meet a bona fide medical emergency and (i) your prior written consent cannot be obtained; or (ii) we are closed and unable to provide services or obtain your prior written consent during a temporary state of emergency declared by a state or federal authority as the result of a natural or major disaster, until such time as we resume operations. We will obtain your consent prior to disclosing your information for non-emergency treatment. We may also disclose your Part 2 Records to medical personnel of the Food and Drug Administration (FDA) who assert (i) a reason to believe that your health may be threatened by an error in the manufacturer, labeling, or sale of a product under the FDA jurisdiction; and (ii) that your Part 2 Records will be used for the exclusive purpose of notifying you or your physicians of potential danger.
- Scientific Research. Under certain circumstances, we may use and disclose your Part 2 Records without your consent for scientific research purposes. Generally, we would first obtain your written consent; however, in certain circumstances, we may be permitted to use or disclose your Part 2 Records for research purposes without your consent to the extent permitted by HIPAA, the FDA and HHS regulations regarding the protection of human subjects.
- Audits and Program Evaluations. Under certain circumstances we may use or disclose your Part 2 Records in connection with a management or financial audit or a program evaluation. For example, in certain situations, we may disclose your identifying information to any federal, state, or local government agency that provides financial assistance to the Part 2 Program or is authorized by law to regulate the activities of the Part 2 Program. We may also disclose your identifying information to a third-party payer or health plan covering the services provided to you, a quality improvement organization (QIO) performing QIO review of the Part 2 Program or an entity with direct administrative control over the Part 2 Program.
- Public Health. We may disclose Part 2 Records to a public health authority for public health purposes. However, the contents of the information from the Part 2 Records disclosed will be de-identified in accordance with the requirements of the HIPAA regulations, such that there will be no reasonable basis to believe that the information can be used to identify you.
- Qualified Service Organizations (QSOs). We may share Part 2 Records with contractors who provide certain services to us or on our behalf. These contractors are called qualified service organizations or QSOs. Our QSOs are required to agree in writing to protect Part 2 Records.
- Crimes. We may disclose limited information to law enforcement to report a crime or threatened crime on our premises or against our personnel.
- Suspected Child Abuse and Neglect Reports. We may disclose information to the appropriate authorities to report suspected child abuse and neglect as required by state law.
- Adult Patients Who Lack Capacity and Deceased Patients. If an adult patient is adjudicated as lacking capacity or dies, we may disclose the patient’s Part 2 Records with the consent of the patient’s personal representative.
- Substantial Threat to Life or Well Being. We may disclose facts relevant to reducing a substantial threat to the life or physical well-being of a minor patient or any person to the personal representative of the minor patient if certain conditions are met.
- Vital Statistics. We may disclose patient identifying information relating to a patient’s cause of death or death investigation under laws requiring the collection of death or other vital statistics or permitting inquiry into the cause of death.
- U.S. Department of Health and Human Services (HHS). We must disclose Part 2 Records to the Secretary of HHS if required for an investigation or to determine compliance with Part 2.
- Court Order with Legal Mandate. We may disclose Part 2 Records, or testimony relaying the content of such Part 2 Records, pursuant to a specific court order. Part 2 Records may only be used or disclosed based on a court order after notice and an opportunity to be heard is provided to you (the patient) and/or us (the record holder), if required by Part 2. The court order must also be accompanied by a subpoena or other similar legal mandate compelling disclosure before the Part 2 Record is used or disclosed.
- Fundraising. We may use or disclose your Part 2 Records to fundraise for the benefit of the Part 2 Program, but you have the right to opt-out of receiving fundraising communications from us, as noted in the Notice of Privacy Practices.
- Other Permissible Purposes. We may use or disclose Part 2 Records without your consent as otherwise permitted by Part 2.
We will only use or disclose your Part 2 Records without your written consent as described in this Addendum. To the extent other applicable law is more protective than Part 2, we comply with that law.
HOW THE PART 2 PROGRAM MAY USE AND DISCLOSE PART 2 RECORDS WITH YOUR WRITTEN CONSENT:
The Part 2 Program may use and disclose your Part 2 Records with written consent that satisfies the requirements of Part 2 as follows:
- Treatment, Payment, and Healthcare Operations (TPO). We may use and disclose your Part 2 Records for TPO purposes, as described in the Notice of Privacy Practices, with your written consent. You may provide a single consent for all future TPO uses or disclosures. For example, you may give us permission to share your Part 2 Records with your treating providers and/or health plans for TPO purposes. Part 2 Records disclosed for TPO purposes to another Part 2 program or an individual/entity subject to the Health Insurance Portability and Accountability Act (HIPAA) pursuant to your consent may be further disclosed by that Part 2 program or individual/entity subject to HIPAA to the extent permitted by HIPAA, or if the Part 2 Program is not subject to HIPAA, to the extent permitted by your consent. However, your Part 2 Records cannot be used or disclosed in civil, criminal, administrative, or legislative proceedings against you without your written consent or a court order, as noted below.
- Central Registry or Withdrawal Management Program. We may disclose your Part 2 Records to a central registry or to any withdrawal management or treatment program with your written consent. For example, if you consent to participating in a drug treatment program, we can disclose your information to the program to coordinate care or to a central registry to avoid duplicate enrollment.
- Criminal Justice System. We may disclose information from your Part 2 Records to persons within the criminal justice system who made your participation in the Part 2 Program a condition of the disposition of any criminal proceeding against you with your written consent. The written consent must state that it is revocable upon the passage of a specified amount of time or the occurrence of a specified, ascertainable event. The time or occurrence upon which your consent becomes revocable may be no later than the final disposition of the conditional release or other action in connection with which written permission was given. For example, if you consent, we can inform a court-appointed officer, prosecutor or law enforcement about your treatment status as part of a legal agreement or sentencing conditions.
- Prescription Drug Monitoring Program. We may report any medication prescribed or dispensed by us to the applicable state prescription drug monitoring program (PDMP) if required by applicable state law. However, we will obtain your consent prior to reporting such information.
- Legal Proceeding Against a Patient. We will not use or disclose Part 2 Records, or testimony relaying the content of Part 2 Records, in any civil, administrative, criminal, or legislative proceeding against you unless such use or disclosure is pursuant to your specific written consent (separate from consent for any other use or disclosure) or a court order, as described above.
- Designated Person or Entities. We may use and disclose your Part 2 Records in accordance with your written consent to any other person or category of persons identified or generally designated in your consent. For example, if you consent to a disclosure of your Part 2 Records to your spouse or a healthcare provider, we will share your health information with them as outlined in your consent.
If you want to revoke (take back) your written consent to use or disclose your Part 2 Records, please send a written request to the Facility Privacy Office listed at the end of this Addendum. If you would like an alternative revocation process, please contact the Facility Privacy Office by phone. Your revocation will not apply to the extent we already used or disclosed your Part 2 Records based on your consent.
PATIENT RIGHTS:
In addition to the patient rights listed in the Notice of Privacy Practices, you have:
- the right to request restrictions on disclosures of your Part 2 Records for purposes of treatment, payment, and health care operations made with your prior written consent (see our Notice of Privacy Practices for when we are required to agree to your request);
- the right to request a list of Part 2 Record disclosures by an intermediary for the prior 3 years, including information about who received your records, the date of the disclosure, and a brief description of the information that was disclosed; and
- the right to discuss the Notice of Privacy Practices or this Part 2 Program Addendum with the Facility Privacy Office.
To exercise these rights, please submit a written request to the Facility Privacy Office listed at the end of this Addendum.
PART 2 PROGRAM COMPLAINTS:
If you believe your rights under Part 2 or this Part 2 Program Addendum have been violated, you may file a complaint with the Part 2 Program and/or with the Secretary of the U.S. Department of Health and Human Services. You will not be retaliated against for filing a complaint.
To file a complaint with the Part 2 Program, submit a written complaint to the Facility Privacy Office:
Contact Information for the Facility Privacy Office:
Phone Number: (305) 294-5531
Email Address: privacyoffice@chs.net
EFFECTIVE DATE: October 22, 2025
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