Patient Portal FAQ
What do I need to use the patient portal?
You need a computer with Internet capability, an up-to-date browser and an email address.
What kind of information can be communicated through the patient portal?
The portal is intended to send and receive non-emergency and non-sensitive information. Within the portal, use the “Messages” tab to request prescription refills, ask questions about your care or your bills, and view test results (after review by the provider). Use the “My Health” tab to view reminders about recommended appointments and tests.
How soon can I expect answers to questions I send within the portal?
Please allow up to 72 business hours to receive a response from your physician or the staff. Depending on the communications volume, a longer period of time may be required before you receive a response. If you need a response more quickly, please call the office directly. It is important not to use the patient portal to deal with urgent matters. In case of emergency, dial 9-1-1 or go to the nearest Emergency Room.
Is the patient portal secure?
Communications through the patient portal are carried over a secure, encrypted connection. All medical information is stored securely in the electronic medical record system.
Can I access my child’s or other family member’s health information using the patient portal?
With proper authorizations, a family account can be created that allows you to access and manage selected family members’ health information just as with a personal account. Or, children may be registered as patients with the portal, and authorized individuals may be granted access to their information. Third-party guarantor accounts also may be arranged to allow access to billing and payment for individuals for whom you have authorized responsibility. If you need an account like this, please tell us.
What if I forget my PIN?
On the portal log-in page, simply click “Forgot PIN?” and follow the prompts. Or, contact the office to request a new PIN.
May I change my PIN?
Yes. After logging in, click the “My Profile” tab and then select “Reset PIN.” Be sure to click “Save” when you have entered the new PIN.
What forms of payment are accepted on the patient portal?
Visa, MasterCard, American Express and Discover can be used, as well as debit cards with a Visa or MasterCard logo.
What is the privacy policy?
Our practice complies with all regulations regarding privacy of patient records. Additionally, your name and email address will never be sold or leased. You may view the full privacy policy by clicking on the link at the bottom of the portal site.
How do I log out of the patient portal?
It is important, especially if using a public or shared computer, to log out when you are finished using the patient portal. Click “Sign Out” at the top right of the screen. If the keyboard remains idle for 10 minutes, automatic log-out will occur and any information not saved or sent will be lost.
How can I use the patient portal to learn about health topics?
You can access health information on the “Health & Wellness” tab. It includes quizzes to rate your health and fitness levels and lifestyle choices; learning centers to research by category; a symptom checker; and quick links for information about medications, tests, support groups and more.
What if I have other questions?
A more thorough list of frequently asked questions is available using the FAQ link at the bottom of the patient portal. If your questions still are not answered, please contact our office.